Billing

I Haven’t Received My Order Receipt or VPN Setup Email

In some cases customers mistype their email address or their email service rejects our email as spam for whatever reason. In either cases please submit a support ticket and include the email address under which you registered and we will resolve the matter ASAP ...
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How Do I Renew My Subscription?

Please login to the client area and then access the pricing page. You may then signup for a new package under your existing account ...
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How Can I Pay an Invoice

Step 1: Click here to open a new window and display a list of outstanding invoices. If you are not logged in, please enter your username and password. Step 2: Click the view invoice button next to the invoice you wish to pay. Step 3: In the dropdown box in the top right, select your preferred payment gateway. Step 4: Click on the logo of the payment gateway. You will be redirected to the payment gateway you selected. Step 5: In this example if you selected Paypal you will see a screen similar to this. Enter your Credit card details or login if you are an existing Paypal customer. Step 6: If this is your first invoice, your account will be immediately setup and you will receive an email with instructions on how to setup the VPN connection ...
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How Can I Cancel My Subscription?

Step 1: Click here to open a new window and display a list of your subscriptions. If you are not logged in, please enter your username and password. Step 2: Click the View details button next to the service you wish to cancel. Step 3: Click on the Request cancellation tab button. Step 4: Enter an optional reason for cancellation and whether you wish the cancellation to be immediate or at the end of your billing cycle. If you chose end of billing cycle, your account will be terminated on the date your next invoice is due and you can continue to use the service until then. If you select immediate cancellation, you account will be terminated immediately. If you are within the 7 day money back period and have requested a refund, you will receive refund within 24 hours. Click on Request cancellation ...
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