General FAQ

Why Do I Need a VPN Service?

There are many good reasons why people use a commercial VPN service provider. Here are the most popular; Privacy The majority of our customers use a VPN service to protect their online privacy by limiting the amount of information that their ISP and other organisations are able to record. Privacy minded individuals believe they have the right to control who has access to their personal data and a VPN privacy service gives them that control. Security If you use your laptop or mobile device at WiFi hotspots, hotels, or other public networks your connection is susceptible to eavesdropping by identity thieves and other hackers. A VPN service will encrypt all traffic between your device and our VPN servers thereby giving a very strong level of added protection. Anonymity In some countries, typically where there is a limited right to free speech, it is very important to be able to protect your identity or risk being severely prosecuted. A VPN service allows you to communicate online anonymously protecting your identity from being exposed. Bypassing Censorship Many countries censor content and services that are accessible from within that country. A VPN service will enable you to bypass these restrictions by connecting to ...
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Do you Reboot Servers During a Maintenance Window?

Yes, we carry out essential upgrades and performance maintenance of the network between 03:00-04:00 EST (GMT -5) every Sunday. Most of our servers are unavailable for less than 15 minutes. If there are any delays they will be posted on the network updates page ...
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Can I Install My VPN on More Than One Computer?

Yes you can install the VPN software on as many devices as you wish, however you may only connect from a single location/IP at one time. If you have multiple devices behind a router, there is no restriction on how many devices you can have connected at the same time as they will all share the IP of the router. However, if you move one of the devices to another location where it will be connecting from a seperate IP at the same time as your other device/s are connected from the original location, you will need an additional subscription for that device. If our servers detect two or more connections from different IP's using the same user account, the connection will be terminated ...
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What are the ‘TCP Mode’ Connections?

When connecting to the Purchase-VPN network using the OpenVPN client you will be presented with the choice to connect to a 'TCP mode' server. The difference is which underlying Internet protocol is used for the connection i.e. TCP or UDP. You should always attempt first to connect using the normal server and not the 'TCP mode' connection as UDP is faster, however we offer the 'TCP mode' connection for instances when the underlying Internet connection is not stable or you are positioned behind a very restrictive firewall which is blocking UDP and therefor have no choice. Please note that both protocols are equally secure ...
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How to Change your VPN Password

Step 1: Click here to open a new window and display a list of your subscriptions. If you are not logged in, please enter your username and password. Step 2: Click the View details button next to the service you wish to change the password for. Step 3: Click on the Change Password tab button Step 4: Enter your new password twice and click Save changes ...
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