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Customer Service Counts

For some consumers, customer service is everything. They want to do business with companies who value customers and who treat their customers well, and they are willing to pay more to get that kind of service.

 

Other consumers will sacrifice service for lower costs, or so they think.  But if you are one of those consumers who are going to get New York car insurance quotes, you might want to think again.

 

How stressful is it to have an accident? Or to come back to your car after an afternoon of shopping to find that the window has been broken and your possessions are missing? Or if you came out one morning and discovered your car was entirely gone?  How stressful is that? The answer is clear: it would be very stressful.

 

One of the first things you’ll do in that situation is call your insurer. You will want to talk to someone in real time and it should be someone who can help you. Oh, and who understands that you have been in a very anxiety-producing situation and will put your mind at ease.  As you might surmise, in that case, customer service becomes important all of a sudden.

 

But when you are at your computer researching your options, maybe all you can see is the premium cost.  You will have to put yourself in the worst possible scenario and then ask, “how important is customer service, really?”

 

Today, customer service info can be found easily in consumer reviews. Check online reviews of customers who have had the worst happen. It will illuminate the subject clearly.

 

Now not all companies offering superior customer service are more expensive to insure with. But if cost is the only factor separating a company with stellar consumer reviews from one that does not have good reviews, think carefully about your choice.

 

Generally speaking, a consumer wants a company who will respond instantly in a crisis and that will provide a phone number answered by a professional.  When a claim is filed, consumers want quick action so that they are not opening their wallets and paying for medical and repair bills. Or if they do, they want prompt reimbursement.

 

Ask these questions at the front end of your search, because you don’t want to be surprised when it comes time to file a claim.